In this project, we delve into the realm of Customer Experience (CX) analytics, focusing specifically on the inbound calling team of a company named ABC, operating in the insurance sector.
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Mar 28, 2024
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cx-analytics
Here are 7 public repositories matching this topic...
Notes for introductory course in ML, part of the first Zahoree Sessions online event, 2021.
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Jul 2, 2021 - Jupyter Notebook
Personal portfolio showcasing my work in Product Operations, CX Analytics, and GenAI automation — focused on systems thinking, measurable impact, and real-world scale.
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Jan 3, 2026
Structured evaluation of 30 support bot conversations measuring containment, escalation rate, intent accuracy, and CSAT correlation, LLM-assisted qualitative coding, edge cases, and recommendations.
ai-agents conversational-ai chatbot-evaluation cx-analytics qualitative-coding ai-product-evaluation bot-performance containment-rate
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Feb 19, 2026
Excel-based retail analytics case study connecting Customer Experience (27K+ transactions), Employee Experience (80 locations), and Market Benchmarking (9 competitors) — answering 6 strategic business questions on retention, staff impact, and competitive positioning.
excel pivot-tables data-analysis employee-experience case-study business-inteligence market-analysis customer-experience retention-analysis cx-analytics retail-analytics satisfaction-analysis competitor-benchmarking staff-performance
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Apr 4, 2026
Insurance CX Weekly Reporting Automation-NLP topic modeling, hybrid sentiment analysis, and AI-generated weekly reports for 4 Korean insurers (MetLife, Samsung Life, Hanwha Life, Kyobo Life)
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May 17, 2026 - Python
AI-powered support ticket analysis lab using CrewAI, OpenAI, Gemini and Groq for CX insights, triage and reporting.
python automation sentiment-analysis text-classification customer-support gemini openai data-analysis ai-agents groq streamlit cx-analytics llm crewai ticket-analysis
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Jun 4, 2026 - Python
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