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feat(kb): Add Change Tracker KB articles — batch 1#1081

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feat(kb): Add Change Tracker KB articles — batch 1#1081
hilram7 wants to merge 7 commits into
devfrom
kb/changetracker-easy-batch-1

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@hilram7

@hilram7 hilram7 commented Jun 8, 2026

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Summary

  • Adds 20 new Change Tracker KB articles across configuration-and-setup and troubleshooting-and-errors
  • Fixes formatting, structure, and naming issues in 5 pre-existing Change Tracker KB files (certificate-thumbprint-mismatch, 403-ip-address-blocked, corrupt-errorevent-in-event-reports, and the two renamed config articles)
  • All files pass Vale (0 errors, 0 warnings) and a local build test

Changes

  • 20 new articles: keywords expanded to 8–12, structure aligned to KB standards (## Instructions, ## Symptom, H3 subsections), admonitions converted to blockquote format, passive voice and wordiness resolved, PCI-DSS acronym defined, two titles corrected
  • Broken Salesforce/helpcenter.netwrix.com URL replaced with a local relative link
  • 17 files renamed so filenames begin with the topic word, matching the accessanalyzer convention and ensuring autogenerated sidebar order aligns with alphabetical label order
  • Pre-existing files: Rolling-Log Fix: titles replaced with short label-matching titles; ## Symptoms## Symptom standardized across all troubleshooting articles

20 New Articles:

Configuration and Setup

  1. Adding Antivirus Exclusions for Netwrix Change Tracker (antivirus-exclusions-for-netwrix-change-tracker.md)
  2. Configuring FAST (configuring-fast.md)
  3. Exporting Events to CSV, PDF, or XLSX (exporting-events-to-csv-pdf-or-xlsx.md)
  4. Exporting More Than 50k Events (exporting-more-than-50k-events.md)
  5. Configuring In-Transit and At-Rest Data Encryption (in-transit-and-at-rest-data-encryption.md)
  6. Preventing Default Group Recreation (preventing-default-group-recreation.md)
  7. Re-Registering a Deleted Device (re-registering-a-deleted-device.md)
  8. Resubmitting a Group of Unplanned Changes (resubmitting-a-group-of-unplanned-changes.md)
  9. Retrieving Baseline Events After Restart (retrieving-baseline-events-after-restart.md)
  10. Setting Up SIEM Integration (setting-up-siem-integration.md)
  11. Using Special Characters in Passwords (special-characters-in-passwords.md)
  12. Uninstalling the Agent via PowerShell (uninstalling-the-agent-via-powershell.md)

Troubleshooting and Errors

  1. Agent Does Not Run on RHEL 8 or 9 (agent-does-not-run-on-rhel-8-or-9.md)
  2. Error 503 — Unable to Access Change Tracker Login Screen (error-503-unable-to-access-change-tracker-login-screen.md)
  3. Event Counts Summary Size Error (event-counts-summary-size-error.md)
  4. File Is Being Used by Another Process Error (file-is-being-used-by-another-process-error.md)
  5. Pages in Report Exceed 250 Error (pages-in-report-exceed-250-error.md)
  6. Redis QFork.dat Files Taking Up Large Amounts of Disk Space (redis-qfork-dat-files-taking-up-large-amounts-of-disk-space.md)
  7. System Error When Running Event Queries (system-error-when-running-event-queries.md)
  8. Unable to Upload Agent Update Files (unable-to-upload-agent-update-files.md)

Known Gap — Needs SME Review

retrieving-baseline-events-after-restart.md — Step 4 currently reads "Select the device and click Edit" but does not specify what setting to enable in the device Edit dialog. The closing line ("Once you enable these options...") implies something needs to be configured there. An SME familiar with the Change Tracker agent settings should confirm and complete this step before the article is published.

Testing

  • Vale: 0 errors, 0 warnings on all modified files
  • Local build: successful, no broken links or anchor errors

Closes #1082

hilram7 added 6 commits June 8, 2026 14:58
Adds configuration-and-setup and troubleshooting-and-errors articles
for Change Tracker. Fixes applied: keywords expanded to 8-12, article
structure aligned to KB standards (## Instructions, ## Symptom, H3
subsections), admonitions converted to blockquote format, two titles
corrected, passive voice and wordiness resolved, PCI-DSS acronym defined.
Replaces dead helpcenter.netwrix.com Salesforce URL with a relative
link to the antivirus exclusions article now in this repo.
…rder

Renames 12 files so filenames begin with the topic word, matching the
accessanalyzer convention and ensuring autogenerated sidebar order
aligns with alphabetical sidebar label order. Updates one internal
cross-reference affected by the rename.
…debar labels

Renames 5 pre-existing files so filenames begin with the topic word,
consistent with the convention applied to the batch-1 articles and
the accessanalyzer KB. No cross-references affected.
…cker KB

Converts bold blockquote to code block for error message in
event-counts-summary-size-error. Changes Symptoms to Symptom in
certificate-thumbprint-mismatch and corrupt-errorevent-in-event-reports.
…nge Tracker KB articles

Updates certificate-thumbprint-mismatch and 403-ip-address-blocked to
use short, label-matching titles instead of legacy Rolling-Log Fix
prefixes. Also fixes remaining Symptoms → Symptom in 403 article.
- Fix product name second-mention violations across 13 articles (use short form "Change Tracker" after first "Netwrix Change Tracker" mention)
- Fix first-mention violation in exporting-more-than-50k-events (restore full product name)
- Change non-gerund titles to gerund form for antivirus-exclusions, in-transit-and-at-rest-data-encryption, and special-characters-in-passwords
- Complete incomplete instructions in configuring-fast (add step 7) and setting-up-siem-integration (add save step)
- Align sidebar_label to title in resubmitting-a-group-of-unplanned-changes
- Rename resubmit-a-group-of-unplanned-changes.md to resubmitting-a-group-of-unplanned-changes.md

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KB review: feat(kb): Add Change Tracker KB articles — batch 1 (PR #1081)

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