OTRS-Znuny-SLA-Progress-Bar-and-Remark

• For OTRS CE v6.0 / Znuny-LTS / Znuny Features
• Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom Screen

Paypal:

1. Only for First Response Time and Solution Time.

2.  a) When ticket is within SLA / Escalation, green bar (applicable to open and closed ticket)    
   
    b) When ticket is within SLA / Escalation and reached 'notify before' time (if configured), yellow bar (applicable to open ticket only)    
    
    c) When ticket is overdue SLA / Escalation , red bar (applicable to open and closed ticket)